So I ordered this pair of shoes for Baxter last week. He wore them for five minutes and the bottom elastic strap broke. I packaged them back up and prepared to send them back. I called the customer service number and had the most pleasant experience. I wanted to order a new pair and because the above shoes were "defective" they said to keep those. When I expressed to my nice new friend the desire to purchase others she said they would do an even swap. I told her the newer shoes were $12 more. "I'm sorry for any inconvenience ma'm. Please accept this discount as our apology."
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